What Is Intensive Case Management?

Aleta Keith
Apr 3
2 min read

People don’t just need a plan—they need a person to walk with them through it.

At C-U at Home, housing is just the beginning. Real transformation requires guidance, encouragement, and consistency. That’s why intensive case management is one of the cornerstones of our Pathways to Progress program.

But what does that actually mean?

Not Just Paperwork: It’s a Relationship

Case management isn’t just about filling out forms or keeping tabs. It’s about building trust. Every client at C-U at Home is paired with a case manager who becomes their teammate, advocate, and encourager throughout their journey.

Here’s what intensive case management looks like in action:

Three structured meetings per week in Phases 1–3
Weekly goal check-ins and progress tracking
Assistance navigating health care, legal issues, education, and employment
Emotional support through life transitions
Accountability when it gets tough—and celebration when it gets good

Helping Clients Create—and Stick To—Their Plan

We help clients define their own success, then walk alongside them to reach it. For some, it means reconnecting with their children. For others, it’s staying sober for 30 days. For many, it’s landing a job or finally getting an ID after years without one.

We don't take over—we equip, coach, and cheer.

Why It Works

When someone knows they’re not alone in their struggles, they’re far more likely to stick with the hard stuff. And for people who have been let down again and again, that consistency can be life-changing.

Case management:

Builds routine
Fosters emotional regulation
Creates a safe place to be challenged and supported
Connects people to critical outside services—mental health care, recovery programs, job readiness workshops, and more